Account and billing
Download an invoice
Open the latest invoice for your subscription from the Subscription page, know where the billing page behind Manage your billing takes you, and know what the Payment History page holds and what it does not.
Every subscription charge, the first payment, each renewal and each upgrade, produces an invoice with the payment provider. When you finish this page you will have the latest one open, know what Manage your billing opens, and know which page in the portal records credits rather than money so you do not look for an invoice there.
What you need
- The Owner role.
- A paid subscription that has been charged at least once. A trial has no invoice.
Steps
Step 1: Open the Subscription page
Open the user menu and choose Subscription & billing. The buttons under the credits block are Billing Information, Download invoices, Credits History and Add credits. Billing Information opens the Manage your billing panel, and Download invoices opens the panel that holds Download Latest Invoice.
Step 2: Download the latest invoice
Click Download invoices, then Download Latest Invoice.
| Your subscription | What happens |
|---|---|
| Paid by card with Stripe | The newest invoice opens in a new tab, as a PDF when one is available. Save it from there |
| Paid by card with Paymob | The panel offers View receipts instead, which opens the portal's own billing page at its receipts |
| Paid with PayPal | Your PayPal automatic payments page opens in a new tab; the payment history is read there |
| A trial | Nothing happens; a trial has no invoice |
The invoice is the provider's document, with its own invoice number and date; the portal shows neither, so open the invoice to read them.
Step 3: Open the billing page
Click Billing Information, then Update in Manage your billing. On a subscription paid by card with Stripe, your billing page with the payment provider opens in the same tab and returns you to the Subscription page when you are done. On a subscription paid with PayPal, your PayPal automatic payments page opens instead. The details are on Pay and manage your payment method.
Step 4: Know what the Payment History page holds
The page at /payment-history is headed Payment History and titled
Credits History: Every credit consumed or refunded across your
services. It lists credit charges and refunds, not payments, and it holds
no invoice. Read it to see what a job cost; it is described on
Track your credit usage.
A credit top-up produces no invoice under Download Latest Invoice. The purchase is labelled EchoNova credits (N) with the payment provider, where N is the credits bought; in the portal its record is the Credits added dialog and notification and the Extra credits line. An auto top up charge is labelled EchoNova credits (N) auto top-up.
Worked example
You subscribed three months ago, by card, on Monthly, to a plan whose card reads Growth. On the Subscription page you click Download Latest Invoice; a new tab opens with last month's renewal invoice. You save it and close the tab.
Last week you also bought the 500,000 pack. That purchase is labelled EchoNova credits (500,000) with the provider, and the Subscription page lists 500,000 never expire under Extra credits; Download Latest Invoice still opens the renewal.
What happens next
The invoice is the provider's document; keep it from the tab it opens in. Each renewal on the Next billing date and each upgrade adds a new invoice, so Download Latest Invoice opens a different document after each charge.
Limits
| Limit | Value | Applies to |
|---|---|---|
| Invoices in the portal | The newest one, through Download Latest Invoice | Subscriptions paid by card |
| Top-ups | No invoice; the purchase is labelled EchoNova credits (N) | Every top-up |
| Who can open invoices and the billing page | Owner | Every workspace |
Troubleshooting
Could not open your invoice
A toast with this title carries the reason. Invoice not found means no charge has closed on this subscription, for example while the first payment is still being confirmed. Try again once the Subscription page reads Billed monthly or Billed yearly.
Nothing happens when I click Download Latest Invoice
Your subscription has no payment method, which is the case on a trial. Subscribe to a plan first.
You lack the required permission(s): billing.manage
Your role cannot open invoices or the billing page. Ask the workspace Owner.
The new tab was blocked
The invoice opens in a new tab. Allow pop-ups for the portal in your browser and click Download Latest Invoice again.
FAQ
Is there an invoice for a top-up?
No. The purchase is labelled EchoNova credits (N) with the payment provider. The credits appear as Extra credits on the Subscription page and in the owner's Credits added notification.
Where is the invoice number?
On the invoice itself, with the date. The portal shows neither.
Does the Payment History page list my payments?
No. It lists credit charges and refunds per job under the title Credits History. Payments and invoices live on the billing page.
Who can download invoices?
Only the workspace owner can do this. Download Latest Invoice and Manage your billing are refused for other roles with You lack the required permission(s): billing.manage.
Related
- Pay and manage your payment method: the billing page behind Manage your billing
- Track your credit usage: what the Credits History page shows for each job
- Choose or change your plan: which changes produce a charge and when