Account and billing

Account and profile

Edit your name and profile details, change your password, pick a theme and language, and know what the Settings page does and does not change.

The Settings page is where you keep your own account in order: the name the portal shows for you, the profile details you choose to add, your password, your two-factor setting, and the theme and language the portal opens in. When you finish this page you will know every field on it, what saving does, and which values are fixed once the account exists.

What you need

Steps

Step 1: Open Settings

Open the user menu in the portal header and choose Account settings. The menu at the foot of the sidebar calls the same entry Personal settings. Either one opens Settings.

The header of the page shows your name and your current plan, then four tabs: Profile Settings, Login and security, Preference and Data use. The page opens on Profile Settings. Data use holds the workspace's choice about using its content to improve EchoNova models; only the workspace owner and admins can change it.

Step 2: Edit your profile

The Profile Settings tab is one form. Its fields, in order:

Field What it holds
Name The name the portal shows for you. It is trimmed when saved; an empty name is not saved.
Email The address you signed up with. It is read-only: the account's email cannot be changed from Settings.
Phone Free text. There is no format check.
Gender Prefer not to say, Male or Female.
Birth Date A date picker.
Bio A short free-text description.

Save Changes stays disabled until you change something. Press it once you are done; while it works the button reads Saving..., and a Saved toast with Profile updated successfully. confirms the result. Only the fields you touched are saved.

Two values keep their last saved state rather than clearing. Choosing Prefer not to say after a gender was saved, or clearing Birth Date after a date was saved, leaves the saved value in place; the button goes back to disabled without a toast. Clearing Phone or Bio and saving does clear them.

Step 3: Change your password

Open Login and security. The first card, Sign-in method, shows how this account signs in: Email, Google or Microsoft, with your email and a Connected chip. It is information, not a control.

The Change password card appears only when the sign-in method is Email. Accounts that sign in with Google or Microsoft have no EchoNova password, so the card is absent for them.

  1. Enter Current password.
  2. Enter New password. The form requires at least 8 characters; the card says: Use a strong password: at least 8 characters with an uppercase letter, a lowercase letter, a number and a special character.
  3. Enter Confirm new password. Update password stays disabled until the two match.
  4. Press Update password. A Password changed toast with Your password was updated successfully. confirms it, and the form clears.

The form checks only the length; saving applies the full check. A password that follows the sign-up rules on Sign-in methods passes it: at least 8 characters, one uppercase letter, one lowercase letter, one number and one special character.

Step 4: Set your two-factor authentication

The Two-factor authentication card on the same tab shows On or Off and an Enable or Disable button. The whole flow, including the recovery codes, is on Two-factor authentication.

Step 5: Pick your theme and language

Open Preference.

  • Choose your style offers Light and Dark. Selecting one applies it at once and saves it; there is no save button and no toast.
  • Application language offers English and Arabic. Selecting one switches the portal at once and saves it.

Both are remembered for your account, so the portal opens the same way on your next sign-in.

Get it right

Pick a Name the people you work with will recognise. It is what the portal shows for you.

Recommended

  • Your name as colleagues know it, such as Sara Ahmed.

Less effective

  • A handle or an internal code, such as sa_ops_2.

Worked example

Sara signed up as sara.ahmed and wants the portal to show her full name. She opens Account settings, types Sara Ahmed into Name, adds +20 100 000 0000 to Phone, and presses Save Changes. The toast reads Saved and Profile updated successfully., and the header of the page now shows Sara Ahmed. Her email stays as it was.

What happens next

A saved name shows across the portal straight away, in the Settings header and in the user menu. Theme and language apply the moment you select them. A password change signs you out of every other device and keeps this browser signed in.

Sign out of all devices on the Login and security tab ends every sign-in session, this one included, and you sign in again.

Delete account, at the end of the Login and security tab, closes your account: access ends at once, we email you a link to export your data, and the account and its data are permanently deleted 30 days later. Until then you can ask privacy@echonova.ai to reopen it. Deleted data leaves our live systems within 60 days of closing and our backups within 95 days. An account that signs in with Google or Microsoft must have signed in within the last 15 minutes. See Can I delete my account or my workspace?.

Limits

Limit Value Applies to
Name Not empty after trimming The profile form
Email Read-only; fixed at sign-up The profile form
Gender Prefer not to say, Male, Female The profile form
New password At least 8 characters in the form The change password form
Theme Light or Dark Choose your style
Language English or Arabic Application language

Troubleshooting

Save Changes stays disabled

No field has changed, or you cleared Gender or Birth Date to an empty value and the form has nothing to send. Type a new value into a field to enable the button.

Your current password is not correct.

The Current password you entered is not the password on the account. Type it again. If you cannot remember it, sign out and use Forgot Your Password? on the sign-in page; see Sign-in methods.

Password must be at least 8 characters and include an uppercase letter, a lowercase letter, a number and a special character.

The new password passed the form's length check but not the check applied when it was saved. Choose a password that follows the sign-up rules: at least 8 characters, one uppercase letter, one lowercase letter, one number and one special character.

Failed to load profile.

The page could not fetch your account. Reload the page; if it persists, sign out and sign in again.

FAQ

Can I change the email address on my account?

No. Email is read-only on the profile form, and there is no other place in the portal that changes it. To use a different address, create a new account with it.

Can I change my username?

No. The username is chosen at sign-up and is not shown or edited on Settings. For accounts created with Google or Microsoft, the username is the email address.

Where is the system theme option?

Choose your style offers Light and Dark only. The user menu in the header also offers System, which follows your operating system; Settings shows whichever of Light or Dark that resolves to.

Do my preferences follow me to another browser?

Yes. Theme and language are saved to your account, and the portal applies them when you sign in anywhere.

Does changing my password sign me out elsewhere?

Yes. Changing your password ends your sign-in sessions on every other device. This browser stays signed in.