Platform Terms.

These terms are a contract between EchoNova AI L.L.C-FZ, licensed by Meydan Free Zone, Dubai (trade licence no. 2650442.01), Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE ("EchoNova", "we"), and you, the person or company that opens an account on the EchoNova platform at echonova.ai or uses our API ("you").

They cover the self-serve plans (Free Trial, Starter, Growth and Scale, as named on the pricing page), extra credits, the API and the playground. The Acceptable Use Policy, the Voice Usage Policy, the Privacy Policy and the Cookie Notice form part of these terms. If you use the platform for business and process other people's personal data through it (for example your callers), the Data Processing Agreement also applies, and you accept it with these terms. Enterprise plans, including Sada, are governed by the Enterprise Terms instead.

1. Who can use the platform

1.1 You must be 18 or older and able to enter a binding contract.

1.2 If you use the platform for a company, you confirm you have authority to bind it, and "you" means that company.

1.3 Keep your login and API keys secret. Everything done through your account or keys is your responsibility until you tell us at security@echonova.ai that they were compromised.

2. Plans, credits and billing

2.1 Plans. We sell monthly and yearly plans. Each plan includes a monthly quota of credits. 1 credit = 1 character of text to speech; other products use credits at the rates shown on the pricing page, which may change for new billing periods with 30 days' notice.

2.2 Quotas. Plan credits renew each month, and unused plan credits do not carry over. Extra credits bought separately do not expire while your account stays open.

2.3 AI models. Third-party AI models (such as GPT or DeepSeek) are billed separately in US dollars at the provider's price plus the fee shown on the pricing page, from a separate balance, and are not covered by credits.

2.4 Auto-renewal. Plans renew automatically for the same period unless you cancel in the account settings before the renewal date. Cancellation takes effect at the end of the current period; you keep access until then. Cancelling stops billing only; it deletes none of your data.

2.5 Price changes. We will give at least 30 days' notice by email before a price change. The new price applies from your next renewal. If you do not agree, cancel before the renewal date.

2.6 Payment. Fees are charged in advance to the payment method on file through our payment provider. Fees exclude VAT, which is added where applicable. If a payment fails, we may suspend the account after notice until it is settled.

2.7 Refunds. Fees are non-refundable except: (a) where the law gives you a right to a refund; (b) where we materially fail to provide the service and cannot fix it within a reasonable time, in which case we refund the unused part of the prepaid period; or (c) service credits for outages under section 7. Unused credits are not refunded.

2.8 Free trial. The free trial is for evaluation only. Trial output may not be used commercially. We may limit, change or end trials at any time. A Free Trial account with no sign-in for 24 months gets an email notice and is closed 30 days later.

3. What you may do with the output

3.1 You own the audio, text and other output you generate ("Output"), subject to 3.2 to 3.4. On a paid plan you may use Output for commercial purposes.

3.2 Library voices are licensed, not sold. You may use audio generated with a library voice in your Output, but you may not: clone, extract or train on a library voice; distribute the voice model; or use the voice in a way the Voice Usage Policy prohibits.

3.3 AI output can be wrong. Check it before relying on it. You are responsible for how you use it.

3.4 You may not claim that Output is a recording of a real person, or present synthetic audio as human where the Voice Usage Policy requires disclosure.

4. Your content

4.1 You keep ownership of the text, audio and data you upload ("Input"). You give us a licence to process Input and Output only to provide, secure and support the service, and as the Privacy Policy describes.

4.2 Model training. We train and improve our models on a separate copy of your Input and Output with your name, email and the account link removed, and keep these copies for up to 3 years after your last activity. You can turn this off at any time in Settings > Data use. After that we take no new copies; copies taken before stay until their period ends unless you ask us to delete them at privacy@echonova.ai. What a model has already learned cannot be removed. Your choice does not affect your access to the platform.

4.3 You confirm you have the rights and consents needed for everything you upload, including consent from anyone whose voice is in your Input.

4.4 Voice cloning. You may clone only your own voice, or a voice whose owner has given you documented consent that you can show us on request. We may require identity or consent verification before enabling cloning, and may refuse or remove any clone. Public figures, officials and voices on our blocked list may not be cloned.

5. Acceptable use

Follow the Acceptable Use Policy and the Voice Usage Policy. In short: obey the laws of every country where your content is used; no sexual, religious, political, hateful or harmful content with platform voices; no impersonation or implied endorsement; tell people when they are talking to AI; get consent before recording. We may remove content and suspend or close accounts that break these rules (section 9).

6. Records and evidence

We keep generation records (account, time, voice, input and output identifiers, network data) for up to 12 months for security, billing and abuse investigation. Generated audio carries an inaudible watermark identifying it as produced by EchoNova. If a user or voice owner reports a breach of our policies, we may provide these records and the related Output to the affected person and, where the law requires, to the competent authorities.

7. Service levels and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. If a paid service is unavailable for more than 24 hours in a month because of a fault on our side, you may ask for service credits for the affected days. Support: support@echonova.ai.

8. API

API keys are personal to your account. Rate limits apply per plan. You may build products on the API, but you may not resell raw access, use the API to build a competing speech model, or scrape the service or publish benchmarks of it without written consent.

8A. Beta features

We may offer features marked as beta. They are provided "as is", may change or be withdrawn at any time without notice, may have their own usage limits, and are not covered by the service commitments in section 7. We may use your feedback on them to improve our services without obligation to you.

9. Suspension and termination

9.1 You may close your account at any time in the settings.

9.2 We may suspend or close your account if you breach these terms or the policies, if your payment is overdue, if the law requires, or if your use creates a security risk. Where the circumstances allow, we will warn you first and give you a chance to fix the problem.

9.3 On closure, access ends at once and unused credits are forfeited; for closure caused by your breach there is no refund. You can export your data for 30 days after closure. We then delete it: it leaves our live systems within 30 days and our backups within a further 35 days. Invoices and payment records are kept as long as UAE law requires (5 years), generation records for up to 12 months, and the consent recording for a clone for 12 months after the clone is deleted.

10. Changes

We may update these terms and the policies. Material changes will be announced by email or in the platform at least 30 days before they take effect, unless the change is required by law or for security. Continuing to use the platform after that date means you accept the change.

11. Warranties and liability

11.1 The platform is provided "as is". To the extent the law allows, we make no promises beyond those stated here.

11.2 Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or anything that cannot be limited under UAE law.

11.3 Subject to 11.2, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. Our total liability in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

11.4 You will compensate us for claims by third parties caused by your Input, your use of Output, or your breach of these terms or the policies.

12. General

12.0 These terms are supplemented by the Voice Artist Terms (for those who record a voice for the library), the Intellectual Property and Trademarks page, the Subprocessors page and the Security and Trust page.

12.1 Law. These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. The courts of Dubai have exclusive jurisdiction, without preventing either party from seeking urgent relief in any competent court.

12.2 These terms are published in Arabic and English. Where UAE law requires the Arabic version to prevail, it prevails.

12.3 Electronic acceptance, signatures and notices are valid under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).

12.4 Assignment. We may transfer these terms to a successor of our business on notice to you. You may not transfer your account without our consent.

12.5 If any clause is unenforceable, the rest remains in force.

12.6 Contact: legal@echonova.ai.