> For the full page index, fetch https://echonova.ai/llms.txt

# Download an invoice

Open the latest invoice for your subscription from the Subscription page, know where the billing page behind Manage your billing takes you, and know what the Payment History page holds and what it does not.

Every subscription charge, the first payment, each renewal and each upgrade, produces an invoice with the payment provider. When you finish this
page you will have the latest one open, know what **Manage your billing**
opens, and know which page in the portal records credits rather than money
so you do not look for an invoice there.

## What you need

- The **Owner** role.
- A paid subscription that has been charged at least once. A trial has no
  invoice.

## Steps

### Step 1: Open the Subscription page

Open the user menu and choose **Subscription & billing**. The buttons under
the credits block are **Billing Information**, **Download invoices**,
**Credits History** and **Add credits**. **Billing Information** opens the
**Manage your billing** panel, and **Download invoices** opens the panel that
holds **Download Latest Invoice**.

### Step 2: Download the latest invoice

Click **Download invoices**, then **Download Latest Invoice**.

| Your subscription        | What happens                                                                                          |
| ------------------------ | ----------------------------------------------------------------------------------------------------- |
| Paid by card with Stripe | The newest invoice opens in a new tab, as a PDF when one is available. Save it from there             |
| Paid by card with Paymob | The panel offers **View receipts** instead, which opens the portal's own billing page at its receipts |
| Paid with PayPal         | Your PayPal automatic payments page opens in a new tab; the payment history is read there             |
| A trial                  | Nothing happens; a trial has no invoice                                                               |

The invoice is the provider's document, with its own invoice number and
date; the portal shows neither, so open the invoice to read them.

### Step 3: Open the billing page

Click **Billing Information**, then **Update** in **Manage your billing**. On a
subscription paid by card with Stripe, your billing
page with the payment provider opens in the same tab and returns you to the
Subscription page when you are done. On a subscription paid with PayPal, your PayPal automatic
payments page opens instead. The details are on
[Pay and manage your payment method](/docs/account/payment-methods).

### Step 4: Know what the Payment History page holds

The page at `/payment-history` is headed **Payment History** and titled
**Credits History**: **Every credit consumed or refunded across your
services.** It lists credit charges and refunds, not payments, and it holds
no invoice. Read it to see what a job cost; it is described on
[Track your credit usage](/docs/account/usage).

A credit top-up produces no invoice under **Download Latest Invoice**. The
purchase is labelled **EchoNova credits (N)** with the payment provider,
where N is the credits bought; in the portal its record is the **Credits
added** dialog and notification and the **Extra credits** line. An auto top
up charge is labelled **EchoNova credits (N) auto top-up**.

## Worked example

You subscribed three months ago, by card, on **Monthly**, to a plan whose
card reads **Growth**. On the Subscription page you click **Download
Latest Invoice**; a new tab opens with last month's renewal invoice. You
save it and close the tab.

Last week you also bought the 500,000 pack. That purchase is labelled **EchoNova credits (500,000)** with the provider, and the Subscription page lists **500,000 never expire** under **Extra credits**; **Download Latest Invoice** still opens the
renewal.

## What happens next

The invoice is the provider's document; keep it from the tab it opens in.
Each renewal on the **Next billing date** and each upgrade adds a
new invoice, so **Download Latest Invoice** opens a different document
after each charge.

## Limits

| Limit                                      | Value                                                         | Applies to                 |
| ------------------------------------------ | ------------------------------------------------------------- | -------------------------- |
| Invoices in the portal                     | The newest one, through **Download Latest Invoice**           | Subscriptions paid by card |
| Top-ups                                    | No invoice; the purchase is labelled **EchoNova credits (N)** | Every top-up               |
| Who can open invoices and the billing page | **Owner**                                                     | Every workspace            |

## Troubleshooting

### Could not open your invoice

A toast with this title carries the reason. **Invoice not found** means no
charge has closed on this subscription, for example while the first payment
is still being confirmed. Try again once the Subscription page reads
**Billed monthly** or **Billed yearly**.

### Nothing happens when I click Download Latest Invoice

Your subscription has no payment method, which is the case on a trial.
Subscribe to a plan first.

### You lack the required permission(s): billing.manage

Your role cannot open invoices or the billing page. Ask the workspace
**Owner**.

### The new tab was blocked

The invoice opens in a new tab. Allow pop-ups for the portal in your browser
and click **Download Latest Invoice** again.

## FAQ

### Is there an invoice for a top-up?

No. The purchase is labelled **EchoNova credits (N)** with the payment
provider. The credits appear as **Extra credits** on the Subscription page and in the
owner's **Credits added** notification.

### Where is the invoice number?

On the invoice itself, with the date. The portal shows neither.

### Does the Payment History page list my payments?

No. It lists credit charges and refunds per job under the title **Credits
History**. Payments and invoices live on the billing page.

### Who can download invoices?

Only the workspace owner can do this. **Download Latest Invoice** and **Manage your billing** are refused for
other roles with **You lack the required permission(s):
billing.manage**.

## Related

- [Pay and manage your payment method](/docs/account/payment-methods): the billing page behind **Manage your billing**
- [Track your credit usage](/docs/account/usage): what the **Credits History** page shows for each job
- [Choose or change your plan](/docs/account/plans-and-subscription): which changes produce a charge and when